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Stockport NHS

We wanted a partner that we could work well with and Silverback met all of our needs. Silverback took time to understand our culture and values and support in facilitation of key senior management meetings to ensure our strategic approach was clear and concise. Due to the success of this project we have partnered with Silverback on an organisational diagnostic project that is already reaping rewards for us. They have considerable expertise and resources and they were able to provide excellent trainers who could hit the ground running.

Rita Evans, Assistant Director of Organisational Development and Learning, NHS Stockport

Background

Stockport NHS Foundation Trust provides hospital services for children and adults across Stockport and the High Peak, as well as community health services for Stockport, Tameside and Glossop.

Treating over 500,000 patients per year and community health services running across 24 sites in Stockport and 17 sites in Tameside and Glossop it is a service that is increasingly under pressure.

The Trust has a High national rating for safety and care and the Stepping Hill Hospital was first opened in 1905 and was a military hospital during the First World War They now employ over 5,800 staff and is one of the first NHS trusts in the country to achieve foundation trust status in 2004.

As with many public sector institutions Stockport NHS Trust needed to implement efficiencies without it affecting the service that they offer. A large scale change management programme was development to drive these efficiencies however the communication across the Trust needed to be developed to allow managers and staff to understand the impact and future planning of these changes.

We provided a scoping session with two of our experienced partners to understand the needs of the Trust and to develop a proposal to support their needs.

Solution

Our Proposal, based on change management, required engagement with the senior leadership team. Through the development of the proposal we look at the requirements for the future and developed some facilitated sessions for managers and senior managers to enable them to communicate and action the necessary changes in the Trust. The ‘Have your Say’ workshops proved a great success and this was extended across the Trust to develop an understanding of the challenges that were being faced at the time and what mechanisms needed to be put in place to support the Trust whilst delivering the efficiencies needed.

Following these sessions we developed a series of detailed findings that needed to be explored further to enable the change programme to be successful, the main element of this was to improve partnerships across Trusts to support, share and communicate.

RESULTS

Although the project has only recently completed the Trust has already seen some positive results.

The development of the ‘Have your Say’ rooms opened up a larger project where it was apparent that inter-Trust partnerships needed working on in order for the change management programme to develop successfully.

We were invited to develop this further and have recently completed a project on ‘Partnering for Patients’ in which we have developed a toolkit with the Trust to be used across NHS Trusts on how to develop successful and effective partnerships that support patients across the service.